Thanks to the "Satisfied or Refunded" guarantee, you have the opportunity to return one or more products from the same order and be refunded the entire amount paid within 14 days of the right of withdrawal.
Right of Withdrawal
The right of withdrawal allows the consumer to return the purchased product and obtain a refund of the expenses incurred within 30 days. The only costs that will be charged to you and on which you cannot be refunded are the shipping costs of the product.
The right of withdrawal is completely forfeited if the returned product is not intact, meaning:
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- lack of original packaging;
- absence of integral elements of the product (accessories, cables, instruction manuals, etc.);
- damage to the product due to causes other than transportation.
Within 14 calendar days from the receipt of the product, the Customer must call the number +39 035 201401 or send a communication to info@bongiornowork.com declaring the intention to exercise the right of withdrawal.
Return Address:
Bongiorno Antinfortunistica SRL
Via del Commercio, 16/20
24048 Treviolo BG
However, if the error is on our part, we ask the Customer to contact us at the phone number +39 035 201401 to arrange the day when our courier will come to pick up the non-compliant material.
How to Return:
- 1. PREPARE THE PACKAGE AND PACK THE ITEMS
- We only accept new products that have not been used and do not have damaged packaging.
Inside the package you received with the products, you will find a RETURN FORM to fill out in
all its parts (if you cannot find it, contact us at the phone number +39 035 201401, we will send it to you via email.)
Pack the items to be returned using the packaging in which the material was received, and include the completed RETURN FORM inside the packaging. - 2. GET THE REPLACEMENT
- Within 7 days from when we receive your package and after verifying the good condition of the contents, we will proceed with the replacement of sizes or items as indicated in the received return form.
- 3. GET THE REFUND
- Within 30 days from when we receive your package and after verifying the good condition of the contents, we will proceed with the refund by crediting the amount to the bank account indicated in the return form.