GOOD MORNING ANTINFORTUNISTICA SRL with registered office in Curno (BG),Enrico Fermi Street 10 C.F. I'm sorry, "e" is the Italian word for "and" in English. It is a conjunction used to connect words, phrases, or clauses. If you have any other text you'd like me to translate, please feel free to share it with me. P.I. IT01812710166 is the owner of the website www.bongiornowork.com
1. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE
1.1 - The contract that is entered into between BONGIORNO ANTINFORTUNISTICA SRL and the Client is to be considered concluded with the acceptance, partial or complete, of the order by BONGIORNO ANTINFORTUNISTICA SRL. Such acceptance is deemed implicit, unless communicated otherwise to the Client through any means. By placing an order through the various available methods, the Client declares to have read and accepted all the information provided to them in the various stages of the purchase, and to fully accept the general terms and conditions of payment.
1.2 - If the Customer is a private consumer (meaning an individual who purchases goods for purposes not related to their professional activity), after completing the online purchasing process, they will proceed to print or save an electronic copy and in any case keep these general terms and conditions of sale, in compliance with the provisions of Articles 50 and following of the law. D.Lgs. It seems like you entered a number and a date together. "206/05" does not have a direct translation in English without more context. Could you please provide more information or clarify your request?
1.3 - Any right of the Customer to compensation for damages or indemnities is excluded, in addition to any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, total or partial, of an order and for any improper use of the purchased products. All products sold by BONGIORNO ANTINFORTUNISTICA SRL are CE marked, therefore it is mandatory for the consumer to familiarize themselves with all safety measures indicated by the company before use.
1.4 - BONGIORNO ANTINFORTUNISTICA SRL reserves the right to cancel an order, upon the return of the payment made by the buyer, due to lack of material availability or for other reasons even after payment has been made. Any request for compensation due to unavailability of products is also excluded. The buyer will be entitled to a full refund or may have a credit of the same amount for the selection of alternative products.
1.5 - BONGIORNO ANTINFORTUNISTICA SRL has all the products for which immediate availability is expressly indicated. All other products, for which the estimated days for shipping are calculated, are ordered from their respective suppliers at the time the order is accepted. The customer acknowledges that the expected shipping date is purely indicative and does not constitute an agreement with the customer or third parties, therefore BONGIORNO ANTINFORTUNISTICA SRL is not responsible for delays caused by lack of availability from the supplier or for any delay not directly attributable to BONGIORNO ANTINFORTUNISTICA SRL. If, due to force majeure, it is not possible to complete the order even beyond the indicated times, upon the customer's request, BONGIORNO ANTINFORTUNISTICA SRL will immediately refund the payment and cancel the order. In case of payment by bank transfer, the customer agrees, upon request from BONGIORNO ANTINFORTUNISTICA SRL, to provide the necessary data for the refund transfer.
1.6 - BONGIORNO ANTINFORTUNISTICA SRL is not liable for damages caused during transportation by the carrier, who is the sole responsible party for the goods being transported. Any request for replacement, return, or cancellation for this type of damages can only be forwarded if, at the time of delivery, any damage to the packaging has been reported to the courier through a "damaged goods" signature. The eventual replacement of the product will only be carried out after all investigations have been conducted upon the return of the defective product, within 30 working days (subject to replacement availability).
2. PURCHASING METHODS
2.1 - The customer can only purchase products available in the online catalog of the website. www.bongiornowork.com At the time of placing the order, as described in the respective technical and informative sheets, unless there are improvements made by the manufacturer. It is understood that the image attached to the product description sheet may not be perfectly identical in some of its features but may differ in color, dimensions, accessories shown in the picture, or simply represent the series or family of the product. All information supporting the purchase (Glossary, Guides, etc.) should be considered as simple generic informational material, not referring to the actual characteristics of an individual product. The price indicated in the product sheets includes VAT, at the applicable rate in the Italian territory.
2.2 - The order confirmation is provided by BONGIORNO ANTINFORTUNISTICA SRL via email sent to the email address provided by the Customer. This confirmation message will include the Date and Time of the order and a Number, to be used for any further communication with BONGIORNO ANTINFORTUNISTICA SRL. The message will contain the data entered by the Customer, who is responsible for verifying its correctness and promptly communicating any corrections using any appropriate means.
2.3 - In case of non-acceptance of the order, BONGIORNO ANTINFORTUNISTICA SRL will promptly communicate this to the Customer.
3. PAYMENT METHODS
3.1 - Credit card, debit card, prepaid card: in case of purchase of products with the payment method "Credit Card", the charge will occur at the time of order confirmation.
3.2 - BONGIORNO ANTINFORTUNISTICA SRL reserves the right to request additional information from the Customer (e.g., a landline telephone number) or the submission of copies of documents proving the ownership of the Card used. In the absence of the requested documentation, BONGIORNO ANTINFORTUNISTICA SRL reserves the right not to accept the order.
3.3 - During and after the purchase procedure, BONGIORNO ANTINFORTUNISTICA SRL is able to access information related to the buyer's credit card, transmitted through secure connections directly to the banking institution that manages the transaction. BONGIORNO ANTINFORTUNISTICA SRL can only retain such information in case of explicit request and consent from the customer: BONGIORNO ANTINFORTUNISTICA SRL guarantees that this data is stored according to certified security standards and is always displayed in masked mode.
3.4 - Advance bank transfer: the payment method by means of advance bank transfer provides that the order will be processed and fulfilled only after the credit to the current account indicated by BONGIORNO ANTINFORTUNISTICA SRL. The necessary data are displayed on the website and are also communicated at the time of order confirmation and in the email sent to the Customer. The reason for the bank transfer must necessarily include the order number and the name and surname of the order holder.
3.5 - Payments via PayPal Account: in cases of purchasing goods with payments through PayPal, at the same time as the conclusion of the online transaction, PayPal itself will immediately charge the amount related to the purchase made.
3.6 - During and after the purchase procedure, BONGIORNO ANTINFORTUNISTICA SRL is able to become aware of information related to the customer's PayPal account, transmitted through secure connections directly to the bank managing the transaction. BONGIORNO ANTINFORTUNISTICA SRL can only store such information in case of explicit request and consent from the customer: BONGIORNO ANTINFORTUNISTICA SRL guarantees that these are stored according to certified security standards and are always displayed in masked mode.
4. DELIVERY METHODS AND COSTS
4.1 - Sales made on www.bongiornowork.com They are similar They can be traced back to mail-order sales and therefore do not require an invoice, as provided for in Article 22 of the d.P.R. n. 633 of 1972, and without the obligation to issue a fiscal receipt as provided for in article 2, letter oo), of the d.P.R. December 21, 1996, no. 696. The tax invoice must be requested expressly before or at the same time as the order is finalized.
4.2 - Delivery costs, if applicable, are the responsibility of the Customer and are specified separately when placing the order. Nothing additional is due from the Customer beyond the total order amount.
4.3 - BONGIORNO ANTINFORTUNISTICA SRL cannot be held responsible in case of delays in order processing or delivery by the carrier.
4.4 - The delivery of the order is understood to be at street level unless:
- different communication to our customer service,
- as provided in the specifications and in the product data sheet,
At the time of delivery of the purchased products, the Customer is required to check:
- that the number of packages corresponds to what is indicated in the order confirmation and in any subsequent communication
- ensure that the packaging is intact, undamaged, not wet, or otherwise unaltered, especially in the closure materials. (adhesive tape or strapping).
Any damage to the packaging, the product, or discrepancies in the number of packages or any indications must be immediately reported, by adding the wording "RESERVE FOR WRITTEN INSPECTION" (clearly specifying the reason for the reservation, e.g. "torn packaging", "crushed packaging", "opened package") on the courier's delivery slip. Once the delivery document is signed, it will no longer be possible to contest any issues related to the external characteristics of what has been delivered.
Any problems related to the physical integrity, correspondence, completeness, and accuracy of the received products must be reported within 3 days of delivery, according to the procedures outlined in this document.
4.5 - In case of failure to collect the purchased products stored at the courier's warehouses within 5 working days due to repeated delivery impossibility at the address indicated in the payment form by the Customer at the time of ordering, the items will be returned to the warehouses of BONGIORNO ANTINFORTUNISTICA SRL.
4.6 - In case of return of one or more purchased products, the delivery methods from the customer to BONGIORNO ANTINFORTUNISTICA SRL differ depending on the product category for which the customer wishes to exercise their right to withdraw within 30 days from the delivery date, as evidenced by the delivery receipt held by the carrier responsible for the final delivery.
- For products that the customer intends to return and that belong to the product categories "Safety Footwear" or "Work Clothing," BONGIORNO ANTINFORTUNISTICA SRL undertakes to appoint a carrier on their behalf to collect the goods at the address provided by the customer. After an unsuccessful collection attempt by the carrier, BONGIORNO ANTINFORTUNISTICA SRL reserves the right to request the customer to pay the costs necessary for a second collection. Following a second unsuccessful collection attempt, BONGIORNO ANTINFORTUNISTICA SRL reserves the right to request the products to be shipped back to the customer, who will bear all associated costs, under penalty of cancellation of the return request.
- For products that the customer intends to return and do not belong to the product categories "Safety footwear" or "Workwear", the customer will bear all the costs for returning the products to BONGIORNO ANTINFORTUNISTICA SRL warehouses, otherwise the return request will be canceled.
- In any case for products delivered to countries other than Italy and for which the customer has expressed the intention to initiate a return process, the methods and costs necessary for the return of the products to BONGIORNO ANTINFORTUNISTICA SRL warehouses must be agreed upon before the operation is carried out.
5. RIGHT OF WITHDRAWAL
5.1 - Pursuant to articles 64 and following of the D.Lgs. 206/05, if the customer is a consumer (meaning an individual who makes purchases for purposes not related to their professional activity, or does not make the purchase by specifying a VAT number in the order form), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
5.2 - To exercise this right, the customer must, within 30 working days from the date of receipt of the products, contact Bongiornowork customer service at the number or send a communication by registered letter with return receipt, specifying the intention to exercise the right of withdrawal to:
GOOD MORNING ANTINFORTUNISTICA SRL
Enrico Fermi Street 10
24035 Curno (BG)
"info@"bongiornowork.com
The customer service manager of BONGIORNO ANTINFORTUNISTICA SRL will inform the customer about the procedures for settling any return costs as indicated in point 4.7. Once the product has been returned according to the procedures explained in point 4.7, BONGIORNO ANTINFORTUNISTICA SRL will, within 30 days of receiving the goods (during which the integrity and functionality of the product and packaging will be checked), proceed with the refund after verifying the integrity of the merchandise. The refund will be made exclusively via bank transfer for orders previously paid by bank transfer (3.5) or cash on delivery (3.4); it will be the customer's responsibility to promptly provide their bank details. Orders previously paid by credit card, debit card, prepaid card, or PayPal account will receive the refund on their respective credit card, debit card, prepaid card, or PayPal account.
The goods must be returned intact and functional, complete with all their components and in the original and undamaged packaging (envelopes and packages), kept and possibly used with normal diligence, with no signs of wear or dirt.
5.3 - The right of withdrawal is subject to these conditions:
- it applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal only on a portion of the product purchased
- does not apply to: (i) audiovisual products or sealed computer software (including those attached to hardware), once opened; (ii) products tailored or clearly personalized.
- The purchased good must be intact and returned in its original packaging, complete in all its parts (including packaging and any additional documentation); it is advisable to avoid affixing labels or adhesive tapes directly on the original product packaging in any case.
- The shipping and the integrity of the product, until it is received in our warehouse, are the complete responsibility of the Customer.
- Upon its arrival at the warehouse, the product will be examined to assess any damages, tampering, and missing parts not resulting from transportation. If the packaging and/or wrapping are damaged, BONGIORNO ANTINFORTUNISTICA SRL may withhold a percentage, not exceeding 10% of the refund due, as a contribution towards restoration expenses.
5.4 - The right of withdrawal lapses entirely due to the lack of the essential condition of integrity of the good (packaging - content), in cases where BONGIORNO ANTINFORTUNISTICA SRL ascertains:
- the unconventional use of the asset which caused wear and tear of the asset, or the use of any consumable materials;
- the absence of the outer packaging, original internal packaging or part of it;
- the absence of integral elements originally attached to the product;
- damage to the product due to causes other than its transportation.
In case of forfeiture of the right of withdrawal, the goods will be made available for the Customer to pick up at their own expense at the headquarters of BONGIORNO ANTINFORTUNISTICA SRL.
6. WARRANTIES
All products sold by BONGIORNO ANTINFORTUNISTICA SRL are covered by the manufacturer's warranty and a 24-month warranty for conformity defects, as provided by the law. D.Lgs. 206/05. In order to benefit from warranty assistance, the customer must keep the receipt.
6.1 - The 24-month warranty under Legislative Decree 206/05 applies to a product that presents a conformity defect, provided that the product is used in a proper manner, in accordance with its intended use and what is specified in the attached technical documentation. This warranty is reserved for the private Consumer (an individual who purchases goods for purposes not related to their professional activity, or makes a purchase without indicating a VAT number in the order form). In case of a conformity defect, BONGIORNO ANTINFORTUNISTICA SRL will, at no cost to the Customer, provide information on one or more service centers for the repair of the nonconformity.
6.3 - Repair or replacement times for the product depend solely on the manufacturer's and associated service center's policies, and no damages can be requested from BONGIORNO ANTINFORTUNISTICA SRL for any delays in carrying out repairs or replacements.
6.4 - In cases where the warranty specifications require the return of the product, the item must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend using a second box during packaging.
7. Communications and Personal Data Processing
With the entry into force of Legislative Decree 196/03, containing provisions for the protection of individuals and other subjects with respect to the processing of personal data, the staff of BONGIORNO ANTINFORTUNISTICA SRL, as Data Controller, is required to provide some information regarding the use of personal data.
By accepting the General Terms of Sale, you are also considered to have subscribed to and accepted the processing of personal data in accordance with current legislation.
By accepting the General Terms and Conditions of Sale, you also agree to receive commercial offers communications via newsletter or regular mail from BONGIORNO ANTINFORTUNISTICA SRL, with the possibility for the customer to unsubscribe or cancel at any time by sending a communication to the email address servizio@.bongiornowork.com
7.3 Data processing will be carried out using tools suitable to guarantee security and confidentiality, and the data will be primarily processed using computer tools and stored on both computer and paper supports, as well as on any other suitable type of support. Furthermore, we inform you that personal data will be processed following the methods indicated in Legislative Decree 196/2003, which provides, among other things, that the data itself must be:
- treated in a lawful and proper manner;
- collected and recorded for specific, explicit, and legitimate purposes;
- accurate and, if necessary, updated;
- relevant, complete, and not excessive with respect to the formalities of the processing.
7.4 The data concerning the home address, telephone contact, email address, and any additional information will be shared with the chosen courier for the shipment to facilitate delivery. If the buyer does not wish to share their phone number, they must communicate this via email before the shipment is prepared.
The data processing is carried out by the possible data controller and by the previously appointed persons in charge according to articles 29 and 30, who operate under the control and responsibility of the Data Controller.
8. Promotions and discounts
The promotions and discount vouchers available on www.bongiornowork.com they are not cumulative with each other unless otherwise stated.