GOOD MORNING ANTINFORTUNISTICA SRL with its registered office in Curno (BG),Enrico Fermi Street 10 C.F. I'm sorry, it seems like there was a mistake in your message. Could you please provide more context or clarify what you would like to be translated from Italian to English? P.I. IT01812710166 is the owner of the website https://www.bongiornowork.com/en/
1. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
1.1 - The contract that is entered into between BONGIORNO ANTINFORTUNISTICA SRL and the Client is considered concluded with the acceptance, partial or complete, of the order by BONGIORNO ANTINFORTUNISTICA SRL. This acceptance is deemed implicit, unless communicated otherwise to the Client by any means. By placing an order through the various methods provided, the Client declares to have read and accepted all the information provided to them in the various stages of the purchase, and fully accepts the general terms and conditions of payment.
1.2 - If the Customer is a private consumer (i.e., an individual who purchases goods for purposes not related to their professional activity), after completing the online purchase procedure, they shall print or save an electronic copy and in any case keep these general terms and conditions of sale, in compliance with the provisions set forth in articles 50 and following of the law. D.Lgs. 206/05.
1.3 - Any right of the Customer to compensation for damages or indemnities is excluded, in addition to any contractual or non-contractual liability for direct or indirect damages to persons and/or property, caused by the total or partial non-acceptance of an order and for any improper use of the products purchased. All products sold by BONGIORNO ANTINFORTUNISTICA SRL are CE marked, therefore, before use, it is mandatory for the consumer to review all safety measures indicated by the company.
1.4 - BONGIORNO ANTINFORTUNISTICA SRL reserves the right to cancel an order, upon the return of the consideration paid by the buyer, due to unavailability of the material or for other reasons even after payment. Additionally, any claim for compensation for the unavailability of the products is excluded. The buyer will be entitled to a full refund or may claim a credit of the same amount for the selection of alternative products.
1.5 - BONGIORNO ANTINFORTUNISTICA SRL has all the products for which immediate availability is expressly indicated. All other products, for which the days necessary for shipment are estimated, are ordered from the respective suppliers at the time of order acceptance. The customer acknowledges that the expected shipping date is purely indicative and not binding in the relationship with the customer and third parties, therefore BONGIORNO ANTINFORTUNISTICA SRL is not responsible for delays caused by lack of availability from the supplier or for any delays not directly attributable to BONGIORNO ANTINFORTUNISTICA SRL. If, due to force majeure, it is not possible to complete the order even beyond the indicated times, upon customer request, BONGIORNO ANTINFORTUNISTICA SRL will immediately refund the payment and cancel the order. In the case of payment by bank transfer, the customer agrees, upon request from BONGIORNO ANTINFORTUNISTICA SRL, to provide the necessary data to process the refund transfer.
1.6 - BONGIORNO ANTINFORTUNISTICA SRL is not liable for damages caused during transportation by the carrier, who is solely responsible for the transported goods. Any request for replacement, return, or cancellation for this type of damage can only be submitted if at the time of delivery, any damage to the packaging has been reported to the courier by signing with a "reservation." Any replacement of the product will be carried out only after all checks have been made upon the return of the defective product, within 30 working days (subject to the availability of a replacement).
2. PURCHASE METHODS
2.1 - The customer can only purchase products available in the online catalog of the website. https://www.bongiornowork.com/en/ At the time of submitting the order, as described in the respective technical data sheets and information, unless there are improvements by the manufacturer. It is understood that the image attached to the product description sheet may not be perfectly identical in some characteristics but may differ in color, dimensions, accessory products shown in the picture, or simply represent the series or product family. All information to support the purchase (Glossary, Guides, etc.) is to be understood as simple generic informative material, not referring to the real characteristics of a single product. The price indicated on the product sheets includes VAT, at the current rate in the Italian territory.
2.2 - The order reception is confirmed by BONGIORNO ANTINFORTUNISTICA SRL through an email response, sent to the email address provided by the Customer. This confirmation message will include the Date and Time of the order and a Number, to be used in any further communication with BONGIORNO ANTINFORTUNISTICA SRL. The message will contain the data entered by the Customer, who undertakes to verify its correctness and promptly communicate any corrections using any appropriate means.
2.3 - In case of non-acceptance of the order, BONGIORNO ANTINFORTUNISTICA SRL will promptly communicate this to the customer.
3. PAYMENT METHODS
3.1 - Credit card, debit card, prepaid card: in case of purchasing products with the "Credit Card" payment method, the charge will occur at the moment of order confirmation.
3.2 - BONGIORNO ANTINFORTUNISTICA SRL reserves the right to request additional information from the Customer (e.g. landline phone number) or the submission of copies of documents proving ownership of the Card used. In the absence of the requested documentation, BONGIORNO ANTINFORTUNISTICA SRL reserves the right not to accept the order.
3.3 - During and after the purchase procedure, BONGIORNO ANTINFORTUNISTICA SRL is able to become aware of information related to the buyer's credit card, transmitted through secure connections directly to the banking institution that manages the transaction. BONGIORNO ANTINFORTUNISTICA SRL can only store such information in the case of explicit request and consent from the customer: BONGIORNO ANTINFORTUNISTICA SRL guarantees that this information is stored according to certified security standards and is always displayed in masked mode.
3.4 - Advance bank transfer: the payment method of advance bank transfer involves processing and fulfilling the order only after the credit has been received in the specified bank account of BONGIORNO ANTINFORTUNISTICA SRL. The necessary details are displayed on the website and are also communicated at the time of order confirmation and in the email sent to the Customer. The reason for the bank transfer must necessarily include the order number, the name, and surname of the order holder.
3.5 - Payments via PayPal Account: in cases of purchasing goods with payments made through PayPal, at the same time as the conclusion of the online transaction, PayPal will immediately charge the amount related to the purchase made.
3.6 - During and after the purchasing procedure, BONGIORNO ANTINFORTUNISTICA SRL is able to obtain information regarding the customer's PayPal account, transmitted through secure connections directly to the banking institution handling the transaction. BONGIORNO ANTINFORTUNISTICA SRL can only store such information in the case of explicit request and consent from the customer: BONGIORNO ANTINFORTUNISTICA SRL guarantees that these are stored according to certified security standards and are always displayed in masked mode.
4. DELIVERY METHODS AND COSTS
4.1 - Sales made on https://www.bongiornowork.com/en/ They are similar. They can be traced back to mail-order sales and therefore do not require an invoice, as provided for in Article 22 of the d.P.R. n. 633 of 1972, and without the obligation to issue a fiscal receipt as provided for in Article 2, letter oo), of the d.P.R. December 21, 1996, n. 696. The tax invoice must be expressly requested before or at the same time as the order is finalized.
4.2 - Delivery charges, if applicable, are the responsibility of the Customer and will be specified separately when placing the order. The Customer is not required to pay anything additional beyond the total order amount.
4.3 - BONGIORNO ANTINFORTUNISTICA SRL cannot be held responsible for delays in order processing or delivery by the carrier.
4.4 - The delivery of the order is understood to be at street level unless:
- different communication to our customer service,
- as expected in the specifications and datasheet of the product,
At the time of delivery of the purchased products, the Customer is required to check:
- ensure that the number of packages corresponds to what is indicated in the order confirmation and in any other subsequent communication
- ensure that the packaging is intact, undamaged, not wet, or in any way altered, especially in the sealing materials. (adhesive tape or straps).
Any damages to the packaging, the product, or discrepancies in the number of packages or any indications must be immediately contested by writing "RISERVA DI CONTROLLO SCRITTA" (written control reservation) on the courier's delivery receipt, specifying the reason for the reservation, e.g. "damaged packaging," "crushed packaging," "package opened." Once the delivery document is signed, no further claims can be made regarding the external characteristics of the delivered goods.
Any issues regarding the physical integrity, correspondence, completeness, and correctness of the products received must be reported within 3 days of delivery, as outlined in this document.
4.5 - In case of failure to collect the purchased products stored at the courier's warehouses within 5 working days due to repeated delivery impossibility at the address indicated in the payment form by the Customer at the time of the order, the ordered items will be returned to BONGIORNO ANTINFORTUNISTICA SRL's warehouses.
4.6 - In case of return of one or more purchased products, the delivery methods from the customer to BONGIORNO ANTINFORTUNISTICA SRL vary depending on the product category of the product or products for which the customer wishes to exercise their right to withdraw within 30 days from the delivery date, for which the proof of delivery kept by the carrier responsible for the final delivery will be valid.
- For products that the customer wishes to return and belong to the product categories "Safety shoes" or "Work clothing," BONGIORNO ANTINFORTUNISTICA SRL undertakes to arrange for a carrier to collect the goods from the address provided by the customer. After an unsuccessful collection attempt by the carrier, BONGIORNO ANTINFORTUNISTICA SRL reserves the right to request from the customer the payment of the costs necessary to carry out a second collection. After the second unsuccessful collection attempt, BONGIORNO ANTINFORTUNISTICA SRL reserves the right to request the shipment of the products back to the customer, who will bear all the costs, under penalty of cancellation of the return request.
- For products that the customer intends to return and do not belong to the product categories "Safety shoes" or "Workwear", the customer will bear the full costs for the return of the products to BONGIORNO ANTINFORTUNISTICA SRL warehouses, under penalty of cancellation of the return request.
- In any case for products delivered to countries other than Italy and for which the customer has expressed the desire to initiate a return process, the methods and costs necessary for the return of the products to the warehouses of BONGIORNO ANTINFORTUNISTICA SRL must be agreed upon before the operation is carried out.
5. RIGHT OF WITHDRAWAL
5.1 - Pursuant to articles 64 and following of the D.Lgs. 206/05, if the customer is a consumer (meaning an individual who makes purchases for purposes not related to their professional activity, or does not make the purchase by indicating a VAT number in the order form), they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalties.
5.2 - To exercise this right, the customer must, within 30 working days from the date of receipt of the products, contact Bongiornowork customer service at the number or send a communication by registered letter with return receipt, specifying the intention to exercise the right of withdrawal to:
GOOD MORNING ANTINFORTUNISTICA SRL
Enrico Fermi Street 10
24035 Curno (BG)
The text "info@" is an email address.bongiornowork.com
The customer service manager of BONGIORNO ANTINFORTUNISTICA SRL will provide the customer with the instructions for settling any return expenses as per point 4.7, once the product has been returned according to the procedures explained in point 4.7. BONGIORNO ANTINFORTUNISTICA SRL, within 30 days of the return of the goods (during which the integrity and functionality of the product and packaging will be checked), will proceed with the refund after verifying the integrity of the goods. The refund will be made exclusively via bank transfer for orders previously paid by bank transfer (3.5) or cash on delivery (3.4), and it will be the customer's responsibility to promptly provide the bank details. Orders previously paid by credit card, debit card, prepaid card, or PayPal account will receive the refund on the respective credit card, debit card, prepaid card, or PayPal account.
The goods must be returned intact and functional, complete with all its components and in the original and undamaged packaging (envelopes and packages), stored and possibly used with normal care, in total absence of wear or dirt.
5.3 - The right of withdrawal is subject to these conditions:
- It applies to the product purchased in its entirety; it is not possible to exercise the right of withdrawal only on a fraction of the product purchased.
- does not apply to: (i) audiovisual products or sealed computer software (including those attached to hardware), once opened; (ii) products that are custom-packaged or clearly personalized.
- The purchased item must be intact and returned in its original packaging, complete in all its parts (including packaging and any additional documentation); it is in any case to be avoided the application of labels or adhesive tapes directly on the original packaging of the product;
- The shipment and the integrity of the product, until its arrival at our warehouse, are under the complete responsibility of the Customer.
- Upon arrival at the warehouse, the product will be examined to assess any damage, tampering, or missing parts not resulting from transportation. If the packaging and/or wrapping are damaged, BONGIORNO ANTINFORTUNISTICA SRL may withhold a percentage, up to 10% of the refund due, as a contribution to restoration expenses.
5.4 - The right of withdrawal lapses in full, due to the lack of the essential condition of integrity of the goods (packaging - content), in cases where BONGIORNO ANTINFORTUNISTICA SRL verifies:
- the unconventional use of the asset that caused wear and tear or ruin of the asset, or the use of any consumable materials;
- the lack of the outer packaging, the original internal packaging, or part of it;
- the absence of integral elements originally attached to the product;
- damage to the product due to causes other than its transportation.
In case of forfeiture of the right of withdrawal, the goods will be made available to the Customer for collection at their own expense at the premises of BONGIORNO ANTINFORTUNISTICA SRL.
6. WARRANTIES
All products sold by BONGIORNO ANTINFORTUNISTICA SRL are covered by the manufacturer's warranty and a 24-month warranty for conformity defects, as provided by the law. D.Lgs. 206/05. In order to benefit from the warranty assistance, the customer must keep the sales receipt.
6.1 - The 24-month warranty under Legislative Decree 206/05 applies to the product that presents a lack of conformity, provided that the product itself is used in a proper manner, in accordance with its intended use and what is specified in the attached technical documentation. This warranty is reserved for the private Consumer (individual who purchases the goods for purposes not related to their professional activity, or makes the purchase without indicating a VAT number in the order form). In case of lack of conformity, BONGIORNO ANTINFORTUNISTICA SRL will, at no cost to the Customer, indicate one or more service centers for the repair of the non-conformity.
6.3 - The repair or possible replacement times of the product depend exclusively on the policies of the manufacturer and the associated service center, and no damage can be claimed from BONGIORNO ANTINFORTUNISTICA SRL for any delays in carrying out repairs or replacements.
6.4 - In cases where the warranty terms specify product return, the item must be returned by the Customer in its original packaging, complete with all its parts (including packaging and any documentation and accessories such as manuals, cables, etc.); to prevent damage to the original packaging, we recommend using a second box for packaging.
7. Communications and Personal Data Processing
With the entry into force of Legislative Decree 196/03, containing provisions for the protection of individuals and other subjects regarding the processing of personal data, the staff of BONGIORNO ANTINFORTUNISTICA SRL, as the Data Controller, is required to provide some information regarding the use of personal data.
7.1 By accepting the General Terms and Conditions of Sale, you are also considered to have subscribed to and accepted the processing of personal data in accordance with current legislation.
7.2 By accepting the General Sales Conditions, you also agree to receive commercial offers communications via newsletter or regular mail from BONGIORNO ANTINFORTUNISTICA SRL, with the option for the customer to unsubscribe at any time by sending a communication to the email address servizio@bongiornowork.com
7.3 Data processing will be carried out using tools suitable to ensure security and confidentiality, and the data will be processed mainly using computer tools and stored on both electronic and paper media, as well as any other suitable type of support. We also inform you that personal data will be processed in accordance with the methods indicated in Legislative Decree 196/2003, which provides, among other things, that the data itself must be:
- treated in a lawful and fair manner;
- collected and recorded for specific, explicit, and legitimate purposes;
- accurate and, if necessary, updated;
- relevant, complete, and not exceeding the formalities of the processing.
7.4 The data regarding the address, telephone number, email address, and any additional information will be communicated to the chosen courier for the shipment in order to facilitate delivery. If the buyer does not want to share their telephone number, they must communicate this via email before preparing the shipment.
The data processing is carried out by the possible data controller and by the previously appointed personnel in accordance with articles 29 and 30, who operate under the supervision and responsibility of the Data Controller.
8. Promotions and discounts
The promotions and discount vouchers available on https://www.bongiornowork.com/en/ They cannot be combined with each other unless otherwise specified.